Effective date: July 2026
Refund & Cancellation Policy
Straightforward rules, no fine-print traps. If something looks wrong on your bill, email us and we'll make it right.
1. Cancel anytime
You can cancel your subscription at any time from the billing page inside your account or directly through the Stripe customer portal. There is no cancellation fee and no phone call required.
2. Access through the end of the paid period
When you cancel, your account stays active until the end of the billing period you already paid for. You keep full access to your data, exports, and admin tools until that date.
3. No partial-month refunds
Monthly plans are billed in advance and are not refunded for the unused portion of a month after cancellation. You simply keep access until the current period ends.
4. Yearly plans — 30-day pro-rata refund
If you purchased a yearly plan and cancel within 30 days of the original purchase, we refund the unused portion on a pro-rata basis. After the 30-day window, yearly plans follow the same rule as monthly: access continues to the end of the paid term, no partial refund.
5. Free trial — nothing is charged
The 30-day free trial does not require a credit card, so nothing is charged during trial and there is nothing to refund. If you don't subscribe at the end of the trial, the account is simply paused.
6. Duplicate or erroneous charges
If you were charged twice, charged after cancellation, or charged in error, we will refund the incorrect amount in full. Email support@punchcardpro.io with the invoice number and we'll take care of it.
7. Contact
Questions about billing or refunds: support@punchcardpro.io